The short version. We collect what we need to build your site and run your AI assistant — your account details, the business information you give us, and the conversations your customers have with your assistant. We do not sell your personal information. We use a small number of named service providers, listed in full below, and we tell you exactly which ones see what.
1. Who we are
Echo Office AI is a product of Echo Prime Tech LLC, based in Midland, Texas. This policy covers echoofficeai.com and the Echo Office AI application at app.echoofficeai.com (together, the "Service"). You can reach us any time at hello@echoofficeai.com.
2. What we collect
Information you give us
- Account information — your email address and authentication credentials.
- Business information — the details you provide so we can build your site: business name, location, services, pricing, hours, contact details, and any images you upload.
- Payment information — handled by our payment processor. Card numbers are entered directly with the processor; we never receive or store your full card number.
Information created by using the Service
- Assistant conversations — messages exchanged with the AI assistant on your site or on echoofficeai.com, so it can answer, quote, and book.
- Calls and text messages — if you enable the phone/SMS features, we process the phone numbers, message contents, and call events involved. Depending on the features you turn on, this can include call recordings and transcripts.
- Technical data — IP address, browser and device type, pages viewed, and error logs, used to keep the Service secure and working.
3. How we use it
- To create, host, and maintain your website and AI assistant.
- To let your assistant answer your customers, produce quotes, and book work.
- To take payment, provide support, and send you service messages.
- To detect abuse, debug faults, and improve reliability and security.
We do not sell your personal information, and we do not share it with third parties for their own independent marketing.
4. Who else sees your data (service providers)
We use a deliberately small set of providers. Each one only receives what it needs to do its job:
| Provider | What it handles | Where it runs |
|---|---|---|
| Google Cloud (Vertex AI) | AI text generation — writing your site copy and powering assistant replies | Third-party cloud |
| Twilio | Phone calls and SMS for the assistant, if you enable those features (numbers, message content, call events, and any recordings/transcripts) | Third-party cloud |
| Stripe | Payment processing. Stripe receives your card details directly; we do not. | Third-party cloud |
| Vercel | Serving this marketing website | Third-party cloud |
| Echo Prime Tech infrastructure | Your site content, uploaded images, assistant knowledge, and conversation history | Our own servers, not a third-party cloud |
Each provider processes data under its own terms. We may also disclose information if we are legally required to, or to protect the rights and safety of our users.
5. AI processing — what we can and cannot promise
Your content and your customers' messages are sent to AI models so the Service can generate copy and answer questions. Some of that processing happens on our own servers; some is performed by Google Cloud (Vertex AI), as listed above.
We want to be straight with you rather than make a promise we cannot personally enforce: we do not use your content to train our own AI models. Where a third-party provider performs the processing, that provider's data-use terms govern what it may do with the inputs it receives. If you need a contractual guarantee that your data is never used for model training, contact us at hello@echoofficeai.com and we will confirm the current terms in writing for your account.
6. How long we keep it
We keep your account and business information for as long as your account is active. Assistant conversations and call/SMS records are retained so the assistant can remember your customers and so you have a record of the work. You can ask us to delete your data at any time — email hello@echoofficeai.com and we will delete it, except where we are required to keep records (for example, payment records for tax purposes).
7. Your rights
You may ask us to access, correct, export, or delete your personal information, and to tell you what we hold. If you are a Texas resident, the Texas Data Privacy and Security Act gives you rights over your personal data; residents of other states and countries may have similar rights. We honor these requests regardless of where you live. Email hello@echoofficeai.com and we will respond.
We do not sell personal data, so there is nothing to opt out of on that front.
8. Security
Your data is stored on infrastructure we control, access to it is restricted, and traffic to the Service is encrypted in transit (HTTPS/TLS). No system is perfectly secure; if we ever discover a breach affecting your personal information, we will notify you.
9. Children
The Service is intended for businesses and is not directed at children under 13. We do not knowingly collect personal information from children.
10. Changes to this policy
If we change this policy materially, we will update the effective date above and notify account holders. Continuing to use the Service after a change means you accept the updated policy.
11. Contact
Questions, requests, or complaints: hello@echoofficeai.com — Echo Prime Tech LLC, Midland, Texas.