The short version. We build and host your website and AI assistant. You own your business content. The assistant is software, not a person — it can get things wrong, so don't rely on it for legal, medical, or financial advice, and check anything that matters. You can cancel any time.
1. This agreement
These Terms govern your use of Echo Office AI, provided by Echo Prime Tech LLC ("we", "us"), including echoofficeai.com and the application at app.echoofficeai.com (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorized to bind that business.
2. What the Service does
Echo Office AI generates a website for your business and an AI assistant that can answer customers, produce quotes, and book work — including, if you enable them, by phone and text message. Features may change as we improve the product.
3. Your account
You are responsible for your account credentials and for activity that happens under your account. Tell us promptly at hello@echoofficeai.com if you believe your account has been compromised. You must be at least 18 years old to use the Service.
4. Your content stays yours
You own your business content — your text, images, logo, customer information, and the material you give us. You grant us only the license we need to run the Service for you: to host, process, display, and back up that content so your site and assistant work. That license ends when you delete the content or close your account, except for backups that age out on their normal cycle and records we must keep by law.
5. Acceptable use
Do not use the Service to: break the law; publish content you have no right to publish; impersonate someone else; harass or defraud people; send unlawful or unsolicited bulk messages; probe, overload, or attack the Service; or resell it as your own without our written agreement. If you use the phone and SMS features, you are responsible for complying with the laws that govern calling and texting, including consent requirements and do-not-call rules.
We may suspend or terminate accounts that violate this section.
6. The AI assistant — important limits
The assistant is automated software, not a human and not a licensed professional. It can be wrong, incomplete, or out of date. Anything it produces — quotes, prices, availability, descriptions, or advice — is generated output, not a binding offer by us, and it is not legal, medical, financial, or professional advice. You are responsible for reviewing what the assistant publishes or promises on your behalf, and for honoring or correcting it with your customers.
7. Payment, renewal, and cancellation
Paid plans are billed in advance through our payment processor on the cycle shown at checkout, and renew automatically until you cancel. Prices are in U.S. dollars and exclude taxes unless stated otherwise.
You may cancel at any time, from your account or by emailing hello@echoofficeai.com. Cancellation stops future charges and takes effect at the end of the current billing period; you keep access until then. If you are charged in error, or something is genuinely broken and we cannot fix it, contact us — we will make it right, including a refund where that is the fair outcome. Fees already paid for a period you used are otherwise non-refundable.
8. Domains and third-party services
If you register a domain or connect a third-party service through us, that provider's own terms also apply, and their fees may be non-refundable once incurred. We are not responsible for outages or decisions of third-party providers.
9. Availability
We work to keep the Service running, but we do not promise it will be uninterrupted or error-free. We may perform maintenance, change features, or suspend the Service where necessary to protect it.
10. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, or if we are required to by law. On termination you may export your content; we will delete it on request as described in the Privacy Policy.
11. Disclaimer
To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain disclaimers, in which case they apply to you only to the extent permitted.
12. Limitation of liability
To the fullest extent the law allows, Echo Prime Tech LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising out of or relating to the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited.
13. Indemnity
You agree to indemnify and hold Echo Prime Tech LLC harmless from claims arising out of your content, your use of the Service, your messages to your customers, or your breach of these Terms.
14. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Midland County, Texas, and you and we consent to that jurisdiction.
15. Changes to these Terms
We may update these Terms. If a change is material, we will update the effective date above and notify account holders. Continuing to use the Service after a change means you accept the updated Terms.
16. Contact
hello@echoofficeai.com — Echo Prime Tech LLC, Midland, Texas.